Return & Replacement Policy

At Freshwater Collective, each piece is thoughtfully created just for you once your order is placed. Because our items are made to order, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been submitted.

We encourage you to carefully review product descriptions and size charts before completing your purchase. If you have questions prior to ordering, please contact us at connect@freshwatercollective.co  — we’re happy to help.

---

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products and want you to love what you receive.

If your item arrives damaged, contains a print defect, or you receive the wrong item, you must notify us within 5 days of confirmed delivery.

To submit a claim, please email connect@freshwatercollective.co and include:

• Full name

• Order number

• Item name

• Clear photo documentation of the issue

Claims submitted after the 5-day window may not be eligible for replacement.

If approved, we will issue a replacement of the same item. We do not offer refunds. Replacement eligibility is limited to manufacturing defects, printing errors, or fulfillment mistakes.

---

Non-Returnable Situations

We do not accept returns or issue replacements for:

• Incorrect size selection

• Change of mind

• Buyer’s remorse

• Normal wear and tear

• Sale items

• Gift cards

Please note: Slight color variations between screen displays and printed products are not considered defects.

---

Order Accuracy

Customers are responsible for ensuring correct shipping addresses and product selections at checkout. Freshwater Collective is not responsible for orders shipped to incorrectly entered addresses.

---

We appreciate your support of our small, lake-inspired lifestyle boutique. Every order helps us continue creating cozy, meaningful pieces designed to bring that freshwater feeling into everyday life 🌊